Handle It Inc. provides a robust warranty from the delivery date covering defects in materials and workmanship, provided that maintenance guidelines in the owner's manual are followed and usage limits are not exceeded, with coverage varying by product - Impact Protection Products, Semi-Automatic Pallet Wrappers (SWM-SA), Rotating Arm Series (SWM-RA), Semi-Automatic Orbital Wrappers (OWM-SA), and Fully Automatic Orbital Wrappers (OWM-FA) at 3 years; Mobile Robot Series (SWM-MR), Fully Automatic Pallet Wrappers (SWM-FA), Pallet Strapping Systems Horizontal/Vertical (PSM-FA), and Stretch Hooder (SH-FA-5000, SH-FA-6000, SH-FA-7000) at 2 years; and Pallet Strapping Head & Track at 1 year - covering parts and components only, not labor, and excluding wear parts such as batteries, belts, fuses, light bulbs, circuit breakers, brakes, motor brushes, bearings, slip rings, wheels, and rollers. Throughout the warranty period Handle It Inc. will, at its discretion, repair or replace defective components; proof of purchase is required, the warranty is non-transferable, return shipping for defective components is the buyer's responsibility and must include an RMA number, Handle It Inc. covers shipping the replacement component back to the buyer, and labor for removal or reinstallation is not covered. The warranty does not cover damage from foreign objects or adverse environmental conditions such as water, lightning strikes, out-of-range temperatures, or power surges, nor damage from negligence, accidents, improper use, abuse, misuse, exceeding rated capacities, failure to follow operating instructions, or unauthorized alterations (alterations require written authorization from Handle It Inc. to be covered), and dealers and/or end-users are responsible for ensuring assembly and start-up strictly follow manufacturer guidelines, as unauthorized modifications or failure to follow these guidelines can void the warranty. Under Replacement Parts Coverage, Handle It Inc. will ship a needed replacement part at no charge (including shipping) once a replacement parts form is submitted to support@handleitinc.com, with the part warrantied for the remainder of the existing warranty if installed correctly per the provided manuals and not misdiagnosed, or for 90 days from installation if ordered outside the machine's warranty period, and improper installation may void the warranty. Handle It Inc. makes no representation of compliance with local, state, or federal safety/product standard codes, is not liable for damages resulting from noncompliance, and places responsibility for exercising this limited warranty - provided only to the original end-user purchaser and non-transferable - on the distributor. Damage in transportation is the carrier's responsibility and not covered under this warranty, and Handle It Inc. is not liable for replacement parts if damage is not noted on the bill of lading. Regarding returns, Handle It Inc. accepts returns on standard products (made-to-order items such as automatic machines and custom designs/fabrications are not returnable) if initiated within 30 days of the original ship date, with the returned product in resalable condition (evidenced by photos) and accompanied by an RMA memo, freight charges for the return borne by the purchaser (with stretch wrap machine returns subject to Handle It Inc.-approved shipping methods), a 20% restock fee applied, and unsellable units subject to a restock fee of up to 100% of the original purchase price based on salvage value as determined by Handle It Inc., with all returns inspected within 15 days of receipt.